FAQs

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Renting Textbooks

Can I write or highlight in my books?
Yes, you can. Just remember that future students will rent the same book after you, so be respectful. Keep highlighting and writing to what is necessary.
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How do I return my books when I'm done with them?
USPS logo Simply place your book(s) inside a secured package, and drop the package off at the nearest United States Post Office or blue Post Office drop box. Click here to find the location nearest you: www.usps.com and choose "Find Locations". This is the only acceptable way to return books. It insures that your books are returned to the correct warehouse located in Lincoln, NE, with definitive tracking. Even if you are returning a book early because of a dropped class or any other reason, we'll provide you with the prepaid USPS shipping label to get it back to us correctly (simply access this label inside your customer account). It's one more thing we do to make the textbook rental process as painless as possible. When we receive your textbooks, your account will be updated to show the books were returned and you'll receive a confirmation email. This return process completes the rental cycle and clears your account.
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How do I pay for my textbook rental?
Credit card payments are processed securely during the checkout procedure. All major credit cards are accepted. We cannot accept cash or money orders, and we are not taking orders over the phone at this time.
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What if I drop my class?
We offer 21 day worry free guarantee. If you drop your class or change your mind for any reason, return your book within 21 days of your order date for a full refund.
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How much can I save?
Students typically see a savings of 50% to 85% over new or used purchases. Some students will see even greater savings of up to 90 or 95%. Just do a quick search of your books and you'll see for yourself.
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How long will it take for my books to arrive?
It depends on the shipping method you select. After a 24-48 hour processing period (excluding weekends and major holidays), it typically takes 7-14 business days for standard shipping, 5-8 business days for expedited. Shipping times may vary based on weather, delivery routes, and other factors out of our control. If your book has not arrived by the expected arrival date, contact us immediately and we'll work closely with you on a quick resolution. Our support staff is second to none.
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Are the books the exact same as those in the physical bookstore?
Yes they are; based upon the search and verification you perform. Our search function allows you to see all details of the book which will ensure that the book is the same as what is in the bookstore. Books may be paperback or hardcover based on availability from our suppliers at the time of rental. They may also be an instructor's copy if it is determined by us or our supplier that the content is identical and it is our last option of supply. It is our policy not to ship international versions of textbooks. Should you mistakenly receive an international version from one of our suppliers, contact us immediately for a replacement copy. PLEASE REMEMBER that books are not guaranteed to have supplements such as CD's, access codes, additional study manuals, etc.
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What kind of condition are the books in?
All textbooks are in an acceptable used, like new or new condition. After all, we'd like to rent the book to someone else once you're done with it, so it's in our interest to provide quality textbooks.
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Do the books come with all supplemental materials?
Because books we provide are potentially used, we cannot guarantee that your book will include student access codes, CD ROMs, workbook packages, etc. Supplemental materials are often used or damaged during the book's initial use, and cannot be obtained or re-used. Please be sure you either have access to supplemental materials, or do not need them for your classes. Some professors do not require the supplemental materials that come with the core textbooks.
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What if I need to keep my book longer than the rental period?
Our rental periods should provide ample time for you to complete your classes, but if you find yourself needing to extend your rental period or re-rent the book altogether, simply access your account, select the book or books you wish to extend or re-rent, and you will be led to several options prior to checkout. You can extend 15 or 30 days, or re-rent the book at a stellar discount.
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What if I want to keep my book after I've rented it?
No problem. The amount you pay to purchase your book is the difference between what you already paid to rent it, and the value of the book. Simply access your account, select the book or books you wish to buy, and click the "Buy Checked" button. You'll be taken through the checkout process just like when you rented the books, and your account will be updated to show the new status of purchased.
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Do I need to create an online account?
Yes. For shipping and email notification purposes, you need to register. It's absolutely free. You can also login to your account to check your rental history, rental status, etc.
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Is there a membership fee or any other kind of fee?
Absolutely not. We don't believe in gimmicky fees or confusing plans. Just rent the books you need when you need them for a low one-time price.
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How does loss/damage protection work and why should I protect my books?
When you select the loss/damage protection option, your book is protected against theft, loss, and damage for the entire rental period. For a very low price, you can have peace of mind that your rentals are covered so you can worry about your classes, not your books. See our Service Policy for detailed information on our loss/damage protection program.
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How will books arrive at my residence?
Via USPS, UPS, FedEx, or DHL at the discretion of our suppliers.
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Will all of my books arrive in one package?
It depends. If they come directly from our inventory, they will; however, we use several suppliers across the nation to insure the textbooks you order are available and arrive in a timely manner. This could result in your books coming from different suppliers who use different shipping carriers. Even books that are sold as a package set in the bookstore could come individually to your shipping address. In the end, however, all books must be sent back to our distribution warehouse located in Lincoln, NE.
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Will I get my books on time?
As with any online purchase, it depends on when you order. Please provide yourself ample time to get your books before you need them.
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What if my books don't show up?
We do our best to ensure we track your books and get them to you on time. Like any package delivery system, on very rare occasion, packages can be lost along the way. Please notify us if your books fail to show up. After some initial investigation, if it is determined that your books may be lost, we will immediately expedite at no extra charge a replacement book.
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Why is the rental price different than the last time I checked?
Rental prices are subject to change on a continuous basis according to our availability and price lists. There is no guarantee of a quoted price unless the textbook is placed in the shopping cart and checked out during that shopping session.
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How do I get a quote?
Simply type in an ISBN or Title into the search box on any of our pages. Click on the book you need, and the rental price will be displayed along with your shipping and damage protection options.
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Returning Textbooks

How do I return my books when I'm done with them?
USPS logo Simply place your book(s) inside a secured package, and drop the package off at the nearest United States Post Office or blue Post Office drop box. Click here to find the location nearest you: www.usps.com and choose "Find Locations". This is the only acceptable way to return books. It insures that your books are returned to the correct warehouse located in Lincoln, NE, with definitive tracking. Even if you are returning a book early because of a dropped class or any other reason, we'll provide you with the prepaid USPS shipping label to get it back to us correctly (simply access this label inside your customer account). It's one more thing we do to make the textbook rental process as painless as possible. When we receive your textbooks, your account will be updated to show the books were returned and you'll receive a confirmation email. This return process completes the rental cycle and clears your account. [close]
What if my books don't all fit in one package?

You can print another return label from your online account for a second return package. Once you've logged in online, click on "My Account" and then the "Return My Books" button. After selecting the appropriate reason for returning your book(s), click on the "Print Off Return Label" button. You will need to print the label that pops on your screen.

After printing the label, place your leftover books in another box with some sort of packing material. (Newspaper works great!) Tape the printed label on the outside of the box. Both packages can then be dropped off at a United States Postal Service (USPS) drop box or store.

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What if you don’t receive my books by their due date?

We realize the end of a semester can get a little crazy. All rentals have a 15-day grace period. As long as your textbooks are received in our warehouse 15 days after your due date, no fees will be charged.

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What if I need to keep my book longer than the rental period?

Our rental periods should provide ample time for you to complete your classes. However, if you find yourself needing to extend your rental period or re-rent the book altogether, simply access your account and select the book(s) you wish to extend or re-rent. You will be led to several options prior to checkout. You can extend 15 or 30 days, or re-rent the book at a stellar discount.

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What if I want to keep my book after I've rented it?

In order to keep your book, you will need to pay the difference of what you already paid to rent the book, and the book’s current market value. To do so, simply access your account and select the book(s) you wish to buy. After clicking the "Buy Checked" button, you will be taken through the checkout process. Your account will then be updated to display a "purchased" status.

If you would like to purchase your book but don’t have all the money upfront to do so, you may pay a smaller amount to extend the rental for 15 days. You can continue doing this until you reach the purchase price for your books.

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I lost one of my books — what do I do?

In order to clear your account, you can contact our Customer Reps and pay the buyout fee for the book OR you can send a replacement copy of the book.

If the book was rented with an insurance plan, you will have to clear your account by contacting our Customer Reps and paying the (small) replacement premium.

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Have more questions? Feel free to email us at support@campusbookrentals.com .
We look forward to hearing from you!


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